Ritorni

Il diritto di recesso prevede il diritto di recedere dal contratto di acquisto per qualsiasi motivo con la restituzione del prodotto acquistato e la ricezione del relativo rimborso. Può esercitare questo diritto esclusivamente il cliente-consumatore, ovvero la persona fisica che acquista la merce per scopi non riferibili alla propria attività professionale e che quindi non indica nel modulo d’ordine un riferimento di Partita Iva.

Per esercitare tale diritto il cliente dovrà inviare a Ciclocitta.it una comunicazione. Il diritto di recesso non si applica ai prodotti sigillati aperti dal consumatore.

Nota Bene: 

  • Non possono esercitare il diritto di recesso i clienti che acquistano con Partita IVA.
  • Il diritto di recesso non  può essere esercitato se il sigillo risulta aperto o se i prodotti vengono utilizzati.
  • Il recesso non può essere esercitato in caso di mancanza dell’imballo originale o altri elementi a corredo del prodotto.
  • Non è possibile esercitare il recesso solamente su parte del prodotto acquistato.

In caso di recesso al cliente viene richiesto il pagamento delle spese di spedizione della merce da restituire a Ciclocitta.it.

 

Modalità di recesso

1. Entro 10 giorni lavorativi dalla data di consegna della merce il consumatore dovrà inviare una comunicazione per mezzo di RACCOMANDATA con ricevuta di ritorno a

BERGMARK D.O.O.

Rozna dolina, cesta VI 20b, SI-1000 Ljubljana, Slovenia

e dovrà riportare il NUMERO IDENTIFICATIVO associato alla propria richiesta. Per ottenerlo è sufficiente inviare una mail ad info@ciclocitta.it

2. Avvenuta la ricezione della raccomandata da parte di Ciclocitta.it relativa alla comunicazione di recesso dal contratto di acquisto, il Servizio Clienti dell’azienda contatterà il consumatore tramite email per accettare la richiesta e confermare la possibile spedizione del pacco. 

3. La merce deve essere imballata in modo accurato onde evitare danni durante la spedizione. Deve essere utilizzato l’imballaggio originale ed il prodotto deve essere completo di tutto quanto in origine contenuto. Consigliamo di effettuare la spedizione con corriere assicurata. 

4. Il cliente è tenuto ad occuparsi delle spese di spedizione ed ha la responsabilità del prodotto durante la spedizione. In caso di smarrimento, furto, o altro la Ciclocitta.it si riserva il diritto di addebitare eventuali danni subiti. 

5. Entro 10 giorni dall’accettazione del recesso da parte di Ciclocitta.it il cliente deve inviare il prodotto tramite corriere.

All’arrivo della merce Lludos provvederà a verificare l’integrità della merce e la presenza di tutti i prodotti a corredo del prodotto originale.

Successivamente l’azienda rimborserà il consumatore, entro 30 giorni dalla ricezione della lettera raccomandata, salvo le spese di spedizione.  

In caso di danneggiamento del prodotto durante il trasporto, Ciclocitta.it darà comunicazione al Cliente di quanto accaduto (entro cinque giorni lavorativi dal ricevimento del prodotto nei propri magazzini), per consentire al cliente di sporgere subito denuncia nei confronti del corriere da lui scelto e ottenere il rimborso del valore del prodotto (se assicurato dal cliente).

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